HOW WILL MY ORDER BE SHIPPED?: all orders are sent US mail . UPS Ground to residence if requested for an additional cost.
EXPEDITED SHIPPING is available if you call in advance, the cost are as follows:
UPS 3 DAY -$15.00 2ND DAY -$20.00 NEXT DAY $25.00
These prices no not include SATURDAY delivery.
RETURN AND EXHCHANGE POLICY:
IF IT'S A RETURN FOR CREDIT: we'll credit you when the product is received. PLEASE NOTE:
THAT THE PRODUCT MUST BE IN ABSOLUTE SHINY NEW, UNUSED AND RESALABLE CONDITION FOR A CREDIT TO BE ISSUED.
EXCHANGE OF PRODUCT (COLLAR FOR HARNESS; COMBO FOR ADJUSTABLE COLLAR, ETC.) we will credit returned items and re-invoice the new ones whether there is a dollar difference, including a ndw s/h charge. As above product condition applies.
IF WE MESS UP: If we ship wrong product to you, we will send you a return label (postage-paid) to return incorrect item. this label will have an ID# ON IT THAT HELPS WITH HANDLING OF RETURNED ITEMS, so please wait till you receive this label before returning item. correct item you ordered will be mailed to you at no additonal cost.
If you have any further questions please feel free to contact us at our website listed on our contact us page.
thank you again for using comfiepets products for your dogs.
